Privacy Policy
This policy explains how GALAXYNOVA EXPORTS TRADING (OPC) PRIVATE LIMITED, which operates the STELORA™ website, handles information when you browse our website, place an order or contact us.
Information we collect
Depending on how you use the website, we may collect your name, mobile number, email address, delivery address, order details, order identifier, payment status and communications you send to us. We may also receive basic technical information needed to operate and protect the website.
How we use information
- To create, confirm, fulfil and deliver orders.
- To process and verify payments and manage cancellations or refunds.
- To provide order tracking and customer support.
- To prevent fraud, protect the website and meet legal or accounting obligations.
- To respond to enquiries and improve the customer experience.
Payments
Online payments are handled by the payment provider shown at checkout. We use payment status and transaction references needed to reconcile orders; we do not ask customers to send passwords, OTPs, UPI PINs or full card credentials to our support team.
Service providers and sharing
We may share only the information reasonably needed with service providers supporting our website, order database, payment processing, delivery, communications or legal compliance. These providers process information under their own applicable terms and privacy practices. We do not sell personal information to advertisers.
Retention and security
We retain information for as long as reasonably necessary to fulfil orders, provide support, maintain business records, resolve disputes and comply with applicable law. We use reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your choices and requests
You may contact us to request access to or correction of personal information associated with your order, or to raise a privacy concern. We may need to verify your identity before acting on a request and may retain records we are legally required to keep.
Cookies and third-party services
Some website functionality may rely on browser storage or third-party services. Those services may process technical information according to their own policies. You can manage cookies and site data through your browser settings, though some features may not work as intended.
Children and policy updates
Our online store is intended for adults making purchases. We do not knowingly seek personal information directly from children. We may update this policy when our practices or legal requirements change; the current version will be published on this page.
Contact us
For questions or order support, contact care@stelora.co.in or call +91 84790 06412.
GALAXYNOVA EXPORTS TRADING (OPC) PRIVATE LIMITED
3G, Merlin Oikyo, Madarat Road, Baruipur, South 24 Parganas – 743610, West Bengal, India.