Shipping and Delivery Policy
STELORA™ ships packaged rice orders to serviceable delivery addresses in India. This policy explains our standard delivery estimate and how to get help with a shipment.
Delivery timeframe
Our standard estimated delivery timeframe is 5–7 business days after order confirmation. Business days exclude Sundays and public holidays. This is an estimate, not a guaranteed delivery date; remote locations, courier capacity, weather, public disruptions or other circumstances may cause delays.
Order processing and dispatch
Orders are subject to product availability, address serviceability and payment confirmation where prepaid payment is selected. We will use the delivery details supplied at checkout. Please provide a complete address, valid PIN code and reachable mobile number to help avoid delivery issues.
Shipping charges
Any shipping or delivery charge applicable to an order will be shown during checkout or communicated before the order is confirmed. The amount displayed for your order is the amount applicable to that purchase.
Tracking and delivery issues
Use the order ID on our website to check the available order status. If your order has not arrived within the estimated timeframe, tracking appears incorrect, or a delivery attempt fails, contact us with your order ID and registered mobile number so we can investigate with the delivery partner.
Damaged or incorrect package
If a package arrives visibly damaged or contains the wrong item, please contact us promptly, preferably within 48 hours of delivery, and include clear photographs and your order number. See our Refund & Cancellation Policy for how these cases are reviewed.
Address changes and cancellations
Contact us immediately if you need to correct an address. Changes may not be possible once an order is packed or dispatched. Cancellation requests can be made within one hour of placing an order, subject to the order's fulfilment status.
Contact
Email care@stelora.co.in or call +91 84790 06412 for delivery support.
Contact us
For questions or order support, contact care@stelora.co.in or call +91 84790 06412.
GALAXYNOVA EXPORTS TRADING (OPC) PRIVATE LIMITED
3G, Merlin Oikyo, Madarat Road, Baruipur, South 24 Parganas – 743610, West Bengal, India.