Refund and Cancellation Policy
This policy applies to purchases placed through the STELORA online store.
Order cancellation
You can request cancellation within one hour of placing your order by contacting us with your order number at care@stelora.co.in or +91 84790 06412. Cancellation is not guaranteed if the order has already been packed, dispatched or otherwise progressed beyond the point at which it can be stopped. Please wait for our confirmation that the order has been cancelled.
Refunds for cancelled prepaid orders
If a prepaid order is successfully cancelled, we will initiate the applicable refund after confirming cancellation. The amount will generally be returned to the original payment method through the payment provider. The time taken for the credit to appear depends on the payment provider, bank and payment method; it may not be immediate. We will share any available refund or transaction reference.
Damaged, incorrect or quality-related orders
Because rice is a food product, we do not offer routine returns for change of mind. If your order arrives damaged, contains the wrong item, or has a genuine product-quality issue, contact us as soon as possible—preferably within 48 hours of delivery. Include your order number, a description of the issue and clear photographs of the outer package, product and label. Keep the product and packaging until we respond. We will review the case and, where appropriate under our policy and applicable law, offer a suitable resolution such as replacement or refund.
Non-delivery or delivery problems
If tracking shows a delivery problem or your order has not arrived within the communicated timeframe, contact us with your order number. We will check the shipment with the delivery partner and advise on the next steps.
How to contact us
Email care@stelora.co.in or call +91 84790 06412. Please provide the order number and the mobile number used at checkout. This policy does not limit any consumer rights available under applicable law.
Contact us
For questions or order support, contact care@stelora.co.in or call +91 84790 06412.
GALAXYNOVA EXPORTS TRADING (OPC) PRIVATE LIMITED
3G, Merlin Oikyo, Madarat Road, Baruipur, South 24 Parganas – 743610, West Bengal, India.